IT Support Specialist Multichannel (f/m)
Advise and support – Media-Saturn IT Services GmbH
Media-Saturn IT Services GmbH in Ingolstadt is a service provider for the Media-Saturn Group. It provides efficient and innovative IT solutions both nationally and internationally. Over 400 highly-motivated employees provide assistance in the areas development, operations, support, consulting and training to our consumer electronic stores and foreign subsidiaries in 16 countries.
Ensure and optimize – Your responsibilities
The Service Management division of Media-Saturn IT Services GmbH is responsible for the operation of our IT systems and applications.
We are currently looking for an IT support specialist (f/m) who will be responsible for the system administration of our online shop. Your responsibilities focus on the following:
As system administrator of our e-commerce systems, you ensure smooth operation and support for front-end and back-office systems.
You are responsible for fast and sustainable incident and problem management, process service requests and coordinate external service providers
You make an active contribution to development project from an operational point of view
You monitor all the systems involved, rectifying errors and recognizing problems proactively
Know-how and drive – Your profile
If you enjoy working independently and are a person who is hard working, flexible and a team player, we can be a success together. You should also bring with you
Experience in the operation and support of e-commerce applications
Assured handling of standardized support processes, ideally according to ITIL
Experience with Unix derivatives and basic knowledge of SQL
Good working knowledge of SQL database systems
Assured handling of standard support processes, ideally in accordance with ITIL
A university degree in (business) information technology or a similar subject, comparable vocational training or comparable job experience
A very good command of written and spoken English, good skills in German language as an advantage
Integration and Perspective – Your Benefits
Your Media-Saturn friend will advise and accompany you through your comprehensive onboarding including intensive German language courses. We are happy to support your relocation to Ingolstadt, an attractive location providing highest quality of life standards for young families, and everyone with a cultural or sportive interest. Join Europe’s number 1 consumer electronics retailer–we are looking forward to you and to offer you a long term professional perspective!
Please send your application in English only.