• Ref: 2085878
  • Page Personnel

  • Barcelona
  • Hace 39 días
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Page Personnel

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 24/03/2017


EMEA Access Management Analyst


Account Creation - Providing rights. Once user is verified, access management will provide that user with rights to use the requested service; all newly provisioned accounts must be thoroughly tested

Transfers - Across discipline, business and even region these requests probably use the same set of services but could have different working practises and a different set of data

Promotions or demotions - The user will probably use the same set of services, but will need access to different levels of functionality

Housekeeping - Prepare lists that will be updated in scheduled Housekeeping runs where data can be transformed 'en mass' for example Housekeeping persons that have transferred teams or have left the business

Job Change - In this case the user will possibly need access to different or additional services

Removal or Restriction of Accounts - This can be as a result of, resignation, retirement and/or death

Dismissals - In addition to executing the procedure associated with this, access management should inform Security Management to prevent and detect possible malicious action

Logging and Tracking - Access Management should not only respond to requests; AM is also responsible for ensuring that the rights provided are being properly used. 


Protecting confidentiality and availability, (sometimes known as Identity management) this person will be responsible for regularly auditing access permissions to ensure that they are correct and we are compliant by running regular audit reports, analysing results and following up - example reports:

- Inactive User Report which is used to show any unused accounts which could pose a security risk

- Recruitment Database Activity Report

- Provisioning accounts with telephone extensions by way of Cisco Call Manager

- Creation, administration and troubleshooting telephone KPI reports used by the operational businesses

- This role will also be responsible for responding to Incident tickets in relation to customer account queries.


Excellent communication skills, both verbal and written

Ability to communicate with customers at all levels including Executive Board Level

Ability to handle demanding customers in a pressurised environment

Strong analytical and problem solving skills

Positive and enthusiastic attitude

Ability to prioritize and multi-task

Ability to work independently and as part of a team

Able to work well within local team and across regions

Demonstrate organizational skills and attention to detail

Goal oriented mind-set

12 months+ experience working within a service desk environment

Able to deal with a changing environment

Excellent time management skills

Strong customer service skills (most interaction with customers is undertaken over the telephone so Analysts must be a able to articulate clearly using either English which is the mandatory business language or a language that is understood by the customer)

An understanding of Service Management - in particular Incident Management and Request Fulfilment;Problem Management knowledge an advantage

Job Offer

Great opportunities in a growing international environment


Excellent communication skills, both verbal and written
Ability to communicate with customers at all levels including Executive Board Level
  • Área

    Tecnología e informática

  • Categoría o nivel


  • Nº Vacantes


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