Involves undertaking a range of activities in support of servicing customer requests and maintaining the banks control over transactional and non transactional processes. All activities performed will need to be performed in a timely an accurate way.
Specifically these responsibilities include:
•Undertake on behalf of customer requests, a range of financial and non-financial based activities.
•Undertake on behalf of the business, activities that maintain the bank’s systems and control environment.
•Investigate and resolve as required errors and exceptions in the above activities.
•Contribute as required to the recovery of monies owed to the bank arising through erroneous disbursements.
•Liaise with other financial institutions as required
•Complete scheduled work according to both quantitative and qualitative standards ensuring that all activity is compliant with established company procedures.
•Support servicing work on processes conducted off-shore as required.
•Support RCSA and ARR processes as appropriate.

•Knowledge of UK Banking transactional methodologies and clearing cycles
•Worked in an environment where the provision of excellent customer service standards is a core objective.
•Proven track record of transactional or non-transactional processing where efficiency and quality standards have been met.
•Able to communicate objectively and with professionalism in relation to internal and external customers.
•Excellent level of English.
•Minimum of 1+ Year experience in a retail banking servicing environment with experience of transactional processes and or a breadth of customer interaction scenarios.