| Funciones: |
Reporting to the country sales manager of Iberia,
- Overall manages the support department, including service provider, contact center & service logistic; develops overall roadmaps to enhance customer satisfaction, oversees the day-to-day services and support activities.
- Analyzes customer service needs and current delivery systems and programs, and develop and coordinates the implementation of new and/or enhanced customer service systems and programs, as appropriate.
- Takes responsibility for Services P&L.
- Coordinates and interfaces with technical support vendors, authorized service providers, and customers as appropriate to ensure optimum timeframes for the completion of services.
- Communicates and works closely with Sales team to enhance in-country service structure to support sales increasing.
- Responds to inquiries and researches and resolves problems related to transactions handled by the team; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
- As appropriate to the position, participates in the development of operating goals and objectives for the team; recommends, implements, and administers methods and procedures to enhance operations.
- Performs miscellaneous job-related duties as assigned.
|
| Requisitos: |
A Bachelor degree in computer science or related field is required,
- At least 5 years of experience that is directly related to the duties and responsibilities specified, and a minimum of 8 years managerial and supervisory experience.
High English level is mandatory.
|