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Supervisor global partner servicing independents Madrid

  • Madrid
  • Hace más de 100 días
  • 36 inscritos

Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - No se requiere experiencia

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Page Personnel

Importante Empresa.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 18/01/2013



* Manage day-to-day activities of the team and provide direction to ensure service levels are met;

* Act as back-up servicing specialist  as required for workflow;

* Provide support to staff to ensure all Global Partner Servicing issues are addressed;

* Monitor via system or manual reports to ensure appropriate action is taken by Specialists to resolve and MGI financial risk is minimal at all times;

* Handle escalated issues as needed;

* Review , approve and submit write-offs for collection or payment discrepancies;

* Interface cross functionally to resolve issues and increase overall efficiency and effectiveness of department by driving change;

* Ensure partner/agent satisfaction is continually enhanced to strengthen overall partner satisfaction with MGI brand;

* Continually review areas for process improvement using SIPOC as guidelines;


* Review daily work requirements, tasks and overall performance management of Servicing Specialists and measure against department standards;

* Create and maintain servicing objectives for the department and individual specialists;

* Responsible for performance management including regular coaching and feedback, performance appraisals, and addressing performance issues/problems timely;

* Build teamwork within the department and regularly lead team meetings;

* Responsible for the recruitment, interviewing, hiring of new employees;

* Miscellaneous supervisor administration duties including timekeeping, payroll etc.

Compliance / Control;

* Track and address internal and external errors;

* Investigate and conceptualize procedures that could reduce work time or manual processes and at the same time reduce costs; 

* Act as business process subject matter expert (SME) and represent the Global Servicing and Operations team in product development initiatives and impact analysis which may affect Retail;

* Develop and maintain documented procedures;

* Monitor internal controls to ensure they are followed by Servicing Specialists;

* Support regulatory and compliance as required for FSA and PSD initiatives;


* All positions require the ability to model the Corporate Values of Respect, Courage, Passion, Teamwork and Integrity.
* All positions require core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis.
* Job knowledge of Company processes in varying functional areas that interface with the Global Servicing and Operations team (required)
* Previous experience leading or supervising a team, including hiring and performance management (required)
* Previous experience identifying opportunities for innovation and improved work processes and effectively leading change (required)
* Bilingual skills - Spanish and English fluency - verbal, written and comprehension (required)
* Comprehensive working knowledge of Cpompany Wire Transfer services, Power Transact POS system and settlement applications (required)
* Strong analytical skills including the ability to research, analyze, draw conclusions and present results of detailed analysis in a meaningful manner (required)
* Ability and willingness to take ownership and accountability for the business partnerships entrusted to them - includes the desire to drive the changes necessary to achieve the desired outcome (required)
* Willingness to do what it takes to achieve the necessary goals and objectives of the group and overall processes (required)
* Ability to identify, prioritize/organize and complete a large number of tasks and projects as assigned (required)
* Proven experience in analyzing business problems (required)
* Excellent analytical skills, proven ability to identify problems and recommend solutions (required)
* Project Management experience (preferred)
* Ability to identify/research new methodologies that would add value to departmental processes (preferred)
* Intermediate (required) or Advanced skills in MS Office applications including Word, Excel and Access (preferred)
*Knowledge of country regulatory requirements
* Excellent interpersona

Se ofrece

30000 - 33000 Euros
  • Área

    Administración de Empresas

  • Categoría o nivel


  • Nº Vacantes


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