Reporting to the Manager of the service, your functions will be:

* Responsible for a team of L1s, delivering service at the IS Service Desk.

* Expected to lead, develop, manage and motivate a team to deliver excellent customer service in line with the company's contractual agreements.

* Responsible for the performance management of the team and individuals within it to meet productivity and service standards through internal tools

- Fluent English speaker with one other European language, preferably French or Spanish, being desirable
- Experience of working in a multi-cultural environment
- Experience of leading and managing a team, preferably within an IT environment
- Good verbal and written communication skills
- Excellent decision making / problem solving skills

25000 - 27000 Euros