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Training and Content Specialist Madrid

  • Madrid
  • Hace más de 100 días
  • 64 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Entre 1 y 4 años de experiencia

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Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo


HomeAway Global Customer Experience's department is hiring for a Training and Content Specialist on our Global Education team, whose primary responsibility is designing internal and external training and knowledge content for our South of Europe brands (Spain, Italy and Portugal).  
Additional responsibilities include development of curriculum and web based training, instructor guides, course reference materials, email templates and knowledgebase articles.


- Collaborating with local Product Marketing and Global Education team to understand product updates and launches.
- Development and delivery of soft skills and technical content, including but not limited to e-learning courses, facilitator guides, participant guides, presentations, and job aids.
- Development, maintenance and translation (coordination with vendor) of external and internal knowledge content (help articles, email templates) for South Europe brands.
- Ensuring consistency between local and global Customer Support content.


- An initial experience in product training, the development of content for training material and instructional technology is required.
- Capable of managing and making rapid progress on multiple projects simultaneously.
- Ability to develop relationships with subject matter experts, gather and organize necessary information, and produce high quality knowledge content.
- Excellent written and verbal communication skills.
- Ability to work well independently as part of a remote team.
- Extensive MS Office (Word, Excel and PowerPoint) skills.
- Demonstrated technical competency with CRM applications, i.e. Salesforce.
- Fluent in English (as part of a globally diverse team) and Spanish or Italian. Fluency in Portuguese is a plus.
- Up to 10% travel possible.

Se ofrece

What do we have to offer?

You will join a very successful company backed by strong investor as Google Ventures, in one of the few sector spared by the crisis, with revenue increased 20% year-over-year.
In addition to an attractive salary with bonus, we offer regular social gatherings, relaxed dress code, chill-out and lunch areas, and a range of other benefits.
You will be part of the HomeAway team in our offices in Madrid, in walking distance from the tube station. You will work in a modern office within a motivated team, supervised by a management team with a sense for what is possible and what is not.


Who are we?


HomeAway, Inc., based in Austin, Texas, the world's leading online marketplace for the vacation rental industry, with sites representing over 1,000,000 paid listings of vacation rental homes in 191 countries. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travellers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. The HomeAway portfolio includes the leading vacation rental websites, and in the United States; and in the United Kingdom; in Germany; and in France; and in Spain; in Brazil; and in Australia.
In addition, HomeAway operates, the most comprehensive global site for finding bed-and-breakfast properties, providing travellers with another source for unique lodging alternatives to chain hotels. For more information about HomeAway, please visit
  • Área

    Recursos humanos

  • Categoría o nivel


  • Nº Vacantes


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