As a Customer Support Agent, reporting directly to the Customer Service Supervisor you will be responsible for:

-Supporting end customer with their questions, queries and complaints regarding services and products

-As single-point-of-contact, maintain and complete customer data as well as take ownership of full-process management of customer queries until satisfactory resolution

-Offer full customer support for assigned market through telephone contact while liaising with all internal departments involved

We are looking for a candidate with the following qualifications and skills:

Experience:

- Experience in a high volume data and call environment is preferred although not mandatory

Qualifications:

-Educated at a higher level, preferably at University degree or equivalent

Skills:

-Native level of Portuguese and fluent English, Spanish will be a plus
-PC literate

Soft skills:

-Proactive and organized
-Team-player
-Solid customer-orientation with excellent telephone skills
-Ability to work under pressure and multi-task

-Attractive salary package plus benefits
-Transport solution from city center