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Workload Administrator / Customer Support Madrid


  • Madrid
  • Hace 9 horas
  • 14 inscritos

Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - Al menos 4 años de experiencia

Cerrada Inscripción

Comparte:

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Workload Administrator / Customer Support

Description

  • Proactively schedules on site activities optimizing costs and maximizing customer satisfaction and business metrics (Installations, PM, OQ-PV, etc.)
  • May manage transactional sales opportunities and provides highly qualified leads to sales
  • Updates accordingly customer information in Agilent internal systems Solves support process problems which are limited in scope and complexity
  • Provides administrative support in support organization to support personnel, including call management, documentation creation and office automation assistance
  • May routinely provide support to remote team members
  • Responds to customer inquiries, acts as liaison with product divisions and other internal entities
  • Works on administrative assignments with clearly defined objectives
  • Performs routine clerical services/ support administrative duties using prescribed procedures
  • Solves problems which are limited in scope and complexity

Profile

  • May require some higher education or specialized training/certification
  • No prior experience required; may have up to 4 years related experience
  • Previous experience in Call Center and Customer Support applications (SAP, Oracle, etc.) will be appreciated
  • Previous hands-on experience with Analytical Techniques such as Chromatography (GC, GC-MS, HPLC, LC-MS, etc.), Spectroscopy (UV-Vis, ICP, AAS, FTIR, etc) or Genomics (QPCR, Bioanalyzer, Scanner of Arrays, etc.) will be appreciated

We offer

  • Training and development opportunities
  • A commitment to work/life balance
  • Total Compensation Package including medical and dental benefits, retirement programs and more
  • A company with values around innovation and contribution, uncompromising integrity, trust, respect and teamwork, speed, focus, and accountability
  • The diversity of cultural and individual perspectives held by our employees and their commitment to inclusion

Cerrada Inscripción
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