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Quality Resolution Leader Arganda del Rey (Madrid)

  • Arganda del Rey (Madrid)
  • Hace 93 días
  • 24 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Cerrada Inscripción


Quality Resolution Leader


Who will report to the System Issue Manager and be part of the Technical Support & Quality Team in cluster Europe and Central Asia. 

The position is based in Arganda del Rey (Spain). The main purpose of the role is to drive the management of reported Technical issues to ensure efficient and accurate issue resolution in accordance with QTIM process. 

Key responsibilities:
  • Takes lead of PSM Team on cluster complex issues and A/Is to restore operations, secure that root cause is found and containment solution implemented: 
  • Secures structured and regular communication to stakeholders and customers during progress  
  • Secure problem solving methodology is followed and secure the right techniques are used Lead allocation, consolidation and follow-up on related cost of non-quality 
  • Secure communication of PSM progress to stakeholders and keep PSM documentation updated Support KAD/TKAM in Customer management during resolution  
  • Escalate to centre when needed  
  • Plan, lead and follow-up on capability development activities in problem solving methodology and tools: 
  • Communicate benefits of problem solving methodology and act as ambassador for the organisation 
  • Train, support and/or coach individuals and teams to effectively apply the problem solving methodology to issue resolution 
  • Compile information from customers to report complex issues and claims according to the processes, including root cause analysis, in timely manner.  
  • Actively search using the network, QuTiP and line performance data (PLMS) to identify underlying issues.
  • Maintain a good understanding of the A/I process and appropriate risk management techniques.
  • Follow compliance and local legal rules regarding TS issue documentation. 
  • Actively participate in local and global network to ensure knowledge is updated and ideas/issues are shared. 
  • Proactively build and maintain a network of relevant colleagues within Cluster organization and System Issue Leaders in other clusters and central organizations. 
  • Be the interlink for local staff to global network.

Professional skills and experience:
  • Broader and deep knowledge and experience of production at site is necessary 
  • Extensive experience of PSM, trouble shooting methodologies, Root Cause Analysis and analysis tools (e.g. PLMS) 
  • Good understanding of machine functionality 
  • Practical skills from work at site in food industry 
  • Be used to work in project teams 
  • Ability to perform and lead hands-on systematic troubleshooting 
  • General knowledge about Food Safety and Hygiene Personal 

  • Ability to build and maintain effective working relationships 
  • Outstanding communication and good planning as well as analytical skills 
  • Flexible, open-minded and has a drive for results and to continuously improve self 
  • Customer orientation 
  • Fluency in English is a must; knowledge of any other European language is an advantage 

 Interested in our opportunity? Please submit your application in English online no later then 21 May 2017.


Tetra Pak is the world's leading company for food processing and packaging solutions. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With close to 22,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, "PROTECTS WHAT'S GOOD,"(tm) reflects our vision to make food safe and available, everywhere.

More information about Tetra Pak is available at

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