Access Management Analyst with EU languages (h/m) (Temporary) Barcelona
- Barcelona
- Inscripción cerrada
')}.multiple-items .slick-arrow.slick-prev:before{background-image:url('data:image/svg+xml;utf8,')}@media screen and (max-width:767px){.accordion-handler:after,.accordion-handler.active:after{content:'' !important;font-size:.8rem;width:2em;height:2em;background-size:cover;display:block}.accordion-handler:after{background-image:url('data:image/svg+xml;utf8,')}.accordion-handler.active:after{background-image:url('data:image/svg+xml;utf8,')}}
No se requiere experiencia
Retribución sin especificar
Administración de Empresas
Técnico
1
4
Contrato Fijo discontinuo
Jornada Completa
Duración de la oferta: hasta el 01/09/2018.
Are you looking for a place to work that will inspire and challenge you? A place to unleash your potential? Then the PageGroup Barcelona Shared Service Centre (SSC), with its flexible, open culture and meritocratic structure is the place for you. * Access Management Analyst FR/PT * PageGroup Shared Service Centre Description Account Creation - Providing rights. Once user is verified, access management will provide that user with rights to use the requested service; all newly provisioned accounts must be thoroughly tested Transfers - Across discipline, business and even region these requests probably use the same set of services but could have different working practises and a different set of data Promotions or demotions - The user will probably use the same set of services, but will need access to different levels of functionality Housekeeping - Prepare lists that will be updated in scheduled Housekeeping runs where data can be transformed 'en mass' for example Housekeeping persons that have transferred teams or have left the business Job Change - In this case the user will possibly need access to different or additional services Removal or Restriction of Accounts - This can be as a result of, resignation, retirement and/or death Dismissals - In addition to executing the procedure associated with this, access management should inform Security Management to prevent and detect possible malicious action Logging and Tracking - Access Management should not only respond to requests; AM is also responsible for ensuring that the rights provided are being properly used. Protecting confidentiality and availability, (sometimes known as Identity management) this person will be responsible for regularly auditing access permissions to ensure that they are correct and we are compliant by running regular audit reports, analysing results and following up - example reports: - Inactive User Report which is used to show any unused accounts which could pose a security risk - Recruitment Database Activity Report - Provisioning accounts with telephone extensions by way of Cisco Call Manager - Creation, administration and troubleshooting telephone KPI reports used by the operational businesses - This role will also be responsible for responding to Incident tickets in relation to customer account queries. Profile * Excellent communication skills, both verbal and written * Ability to communicate with customers at all levels including Executive Board Level * Ability to handle demanding customers in a pressurised environment * Strong analytical and problem solving skills * Positive and enthusiastic attitude * Ability to prioritize and multi-task * Ability to work independently and as part of a team * Able to work well within local team and across regions * Demonstrate organizational skills and attention to detail * Goal oriented mind-set * 12 months+ experience working within a service desk environment * Able to deal with a changing environment * Excellent time management skills * Strong customer service skills (most interaction with customers is undertaken over the telephone so Analysts * Must be a able to articulate clearly using either English which is the mandatory business language or a language that is understood by the customer) * An understanding of Service Management - in particular Incident Management and Request Fulfilment;Problem Management knowledge an advantage Job Offer Oportunidades de carrera y desarrollo profesional
*Excellent communication skills, both verbal and written *Ability to communicate with customers at all levels including Executive Board Level *Ability to handle demanding customers
PageGroup is a global company made stronger through our multiculturalism and diversity - in Barcelona we have over 30 nationalities in one location. We are a diversity champion, winning awards in the UK and throughout Europe for our efforts. What our employees say about us helps us take the right direction - after all, being a 'Top Employer' in 8 European countries is no easy feat. Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre
Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de Page Personnel con domicilio social en Paseo de la Castellana, 28 3ª planta 28046 MADRID, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.
Para crear una alerta debes iniciar sesión o regístrate
¡Gracias por escribirnos!
A partir de ahora recibirás las ofertas en tu email y/o whatsapp
Si tu alerta la recibes por email comprueba tu bandeja de correo no deseado o spam
Si tu alerta la recibes por whatsapp tendrás que confirmar el envío de ofertas de empleo
En estos momentos no podemos crear tu alerta
Por favor, inténtalo de nuevo transcurridos unos minutos