Access Management Lead Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 24/07/2020.

Funciones

 * Identify technical processes gaps and provide technical solutions.
 * Collaborate with the Access Management team to identify team members who would benefit from focused technical support and assist them.
 * Be available to support team members and assist in managing and resolving issues that are creating barriers to their technical development / progression
 * Thorough understanding of all Global processes - highlighting the differences and potential regional impact.
 * Analyze all Global processes and work on harmonize, optimize and automate them with the resources the company provide him/her.
 * Manage the existing Automation (Automation Anywhere and Scripting) BAU as well as new initiatives coordination and implementation.
 * Liaising with stakeholders
 * Collaborate to ensure training requirements are included in project plans and that supporting documentation is provided in advance
 * Maintain accurate records - prepare and present regular written reports and evaluations to the GTS Management team about the progresses on optimization and automation of GTS processes
 * In collaboration with the Team Leads, draw up an agreed action plan about processes, outlining the aims of the Technical Lead and monitoring their progress
 * Maintain an up-to-date and accurate GTS Knowledge Base

Requisitos

 * 3-5 years previous experience in a Technical Service Desk or Access Management environments in a European or Global company
 * High level of technical knowledge on both infrastructure and applications
 * 2-3 years of experience in Active Directory, Powershell, Scripting
 * Experience with Service ticketing tools
 * Focused and results orientated
 * Customer focused and committed to improving all aspects of the customer experience
 * Possess a committed and responsible attitude with focus on customer satisfaction

Valuable:
 * Thorough knowledge of Windows XP and 7, Citrix environment, including networking components, services and user profiles
 * A broad level of skills across PC hardware and software systems
 * Ideally educated to degree level in IT and/or computing technologies
 * ITIL Foundation

Skills/Experience:
 * Must be highly organised and possess excellent verbal and written communication skills.
 * Business and training demands can change rapidly so must have a flexible approach and be able to multitask
 * Must be highly professional, motivated with a strong work ethic and a positive and enthusiastic attitude
 * Ability to communicate, interact and work effectively and cooperatively with people from different teams and cultures
 * Excellent problem-solving skills and analytical thinking
 * Excellent time Management
 * Ability to travel globally, as and when required
 * Language: English and preferably another European language

Se ofrece

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