Account Helpdesk Agent Norwegian + Finnish + Swedish + English Barcelona (Barcelona)

  • Ref: 2394175
  • The world's largest provider of flexible workspace solutions

  • Barcelona (Barcelona)
  • Hace 19 horas (Actualizada)
  • 11 inscritos

Jornada Completa - Contrato Indefinido - Entre 21.000 y 22.000€ Brutos/anuales - Al menos 1 año de experiencia

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Our client is one of the biggest, most exciting and fastest growing companies in the world. The company offers a wide range of products and services which allow individuals and companies to work however, wherever, and whenever they want.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

-Reactive inbound call handling
- Next to common customer service queries, the primary purpose of this role is to resolve account, billing or payment queries from customers. The Agent will aid the customer, where possible resolving the question immediately. Where the customer’s concern cannot be resolved on first contact, for example it requires action by a local field or finance team, the Agent will coordinate the resolution. Regardless of any support required from other people, responsibility for ensuring an accurate and complete resolution within the agreed resolution period rests with the Agent.
- Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established time frames.
- Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
- Manage customer satisfaction survey tasks and responses.
- Perform other duties and projects as assigned

Requisitos

Candidates should have the following experience or background in order to be considered for the role:
-Native level of Norwegian + advanced level of Finnish/Swedish (OR native level of Finnish and advanced level of Norwegian/ Swedish)
-Excellent level of English 
- Strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
- Basic knowledge of light accounting tasks (assisting with statement of accounts reviews, analyzing financial history of accounts, etc)
- Ability to communicate effectively and professionally in English and your managed languages (written and oral).
- Solid organizational skills, including the ability to prioritize and multi task in a demanding environment.
- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
- Professional communication skills; high success rate in building and maintaining relationships.

Se ofrece

- 23 days of holiday
- Your Birthday Day Off
- Work in an international environment with great atmosphere 
- Complete and thorough training program 
- Opportunities for career development
- Permanent contract

Etiquetas

  • helpdesk
  • swedish
  • norwegian
  • finnish
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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