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Account Helpdesk German and Turkish in Barcelona Barcelona (Barcelona)


  • Barcelona
  •   Inscripción cerrada
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  • Experiencia

    Al menos 1 año de experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Tecnología e informática

    • Técnico de Soporte
  • Categoría o nivel

    Técnico

  • Vacantes

    1

  • Inscritos

    1

  • Contrato

    Contrato Indefinido

  • Jornada

    Jornada Completa

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 17/03/2020.

Funciones

 * Reactive inbound call handling:
Next to common customer service queries, the primary purpose of this role is to resolve account, billing or payment queries from customers. The Agent will aid the customer, where possible resolving the question immediately. Where the customer's concern cannot be resolved on first contact, for example it requires action by a local field or finance team, the Agent will coordinate the resolution. Regardless of any support required from other people, responsibility for ensuring an accurate and complete resolution within the agreed resolution period rests with the Agent.

 * Other essential duties:
Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established time frames. Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution. Manage customer satisfaction survey tasks and responses. Perform other duties and projects as assigned.

Requisitos

 * Strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
 * Basic knowledge of light accounting tasks (assisting with statement of accounts reviews, analyzing financial history of accounts, etc)
 * Ability to communicate effectively and professionally in German, Turkish and English (written and oral).
 * Solid organizational skills, including the ability to prioritize and multi task in a demanding environment.
 * Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
 * Professional communication skills; high success rate in building and maintaining relationships.

Se ofrece

Oportunidades de carrera y desarrollo profesional

Page Personnel

Our client is one of the biggest actors in SSC industry in Barcelona

Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de Page Personnel con domicilio social en Paseo de la Castellana, 28 3ª planta 28046 MADRID, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.

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