Accounts Payables - Customer Service en Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 23/10/2026.

Funciones

Issue Resolution:

- Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner
- Fast and effective response to inbound calls/emails.
- Solve status queries.
- Escalate potential issues.

Service Excellence:

- Providing the best- in- class supplier service based on a fine understanding of the nature of Accounts Payable.
- Ensure contractual SLA is maintained (48 hours to answer emails) .
- Ensure the E2E supplier service process.
- Vendor Relations: Managing vendor inquiries, offering clarifications.

Cross-department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issues

Requisitos

Requirements:

- Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset.

Competencies:

- Customer orientation
- Strong attention to detail.
- Strong communication skills.
- Strong analytical and problem- solving skills
- Flexible and autonomous.
- Initiative, highly proactive and adaptable approach.
- Solution oriented.
- Real capability to listen to customers, understanding of their needs.

Specific Knowledge required: Proficiency in SAP and Microsoft Office. 

Se ofrece

Working hours

- Flexible start time between 7: 30 a. m. and 10: 00 a. m.
- From Monday to Thursday, employees work 8. 5 hours of effective working time per day, plus a 40- minute lunch and coffee break.
- On Fridays, there is a 6- hour intensive working day, with a flexible start time between 7: 30 a. m. and 9: 30 a. m.

Remote Working Policy

- Hybrid model: 3 days in the office and 2 days working from home.
- Employees do not need to complete their probation period to access remote working; they simply need to accept the company's remote working policy.
- Working remotely from abroad is not permitted, nor from locations more than 3 hours away from the office.