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Administrative customer support English speaker Madrid (Madrid)

  • Madrid (Madrid)
  • Inscripción cerrada
  • 15 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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An International Air Transport Company seeks Spanish and English speakers for a Customer Support position.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 12/11/2019


If you speak English (native or bilingual) , and have minimum 1 to 3 years of relevant experience in customer support services, this is your job!
 * Support the Annual Financial Review process for all Agents including review results, communicate with both Agents and the Global Financial Assessor and follow-up on results requirements.
 * Support Agency Risk management team in handle all financial securities' related processes including increase, renewal and release of bank guarantees, liquidations and DIP claims.
 * Build full knowledge of resolutions, cargo and PAX local criteria of AME countries and SOPs to guarantee compliance.
 * Support Agency Management processes including Financial Assessments and Financial Security review.
 * Prepare regular and ad-hoc reports.
 * Coordinate with several external stakeholders including banks, financial assessors, insurance companies and law firms.
 * Provide support to agents and field offices on all accreditation related matters.
 * Support the regional Risk Management team on administrative matters and any other adhoc requirements.


 * Excellent written/verbal communication skills in English (native or bilingual)
 * University degree.
 * Experience in a business support function, preferably in a multicultural/ commercial environment.
 * Excellent organizational and customer service skills.
 * Ability to work effectively in a dynamic, fast-paced and highly demanding environment while meeting tight deadlines.
 * Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy.
 * Arabic, French, Portuguese, or any other regional language would be a distinct advantage.

Se ofrece

*Schedule: Monday to Friday (9-18 h)
*Salary: 1.300 €/month.
*Contract: 3 months.
  • Área

    Administrativos y secretariado

  • Categoría o nivel


  • Nº Vacantes


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