Administrative customer support English speaker Madrid (Madrid)
- Madrid
- Inscripción cerrada
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No se requiere experiencia
Retribución sin especificar
Administrativos y secretariado
Empleado
2
15
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 12/11/2019.
If you speak English (native or bilingual) , and have minimum 1 to 3 years of relevant experience in customer support services, this is your job! * Support the Annual Financial Review process for all Agents including review results, communicate with both Agents and the Global Financial Assessor and follow-up on results requirements. * Support Agency Risk management team in handle all financial securities' related processes including increase, renewal and release of bank guarantees, liquidations and DIP claims. * Build full knowledge of resolutions, cargo and PAX local criteria of AME countries and SOPs to guarantee compliance. * Support Agency Management processes including Financial Assessments and Financial Security review. * Prepare regular and ad-hoc reports. * Coordinate with several external stakeholders including banks, financial assessors, insurance companies and law firms. * Provide support to agents and field offices on all accreditation related matters. * Support the regional Risk Management team on administrative matters and any other adhoc requirements.
* Excellent written/verbal communication skills in English (native or bilingual) * University degree. * Experience in a business support function, preferably in a multicultural/ commercial environment. * Excellent organizational and customer service skills. * Ability to work effectively in a dynamic, fast-paced and highly demanding environment while meeting tight deadlines. * Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy. * Arabic, French, Portuguese, or any other regional language would be a distinct advantage.
*Schedule: Monday to Friday (9-18 h) *Salary: 1.300 €/month. *Contract: 3 months.
An International Air Transport Company seeks Spanish and English speakers for a Customer Support position.
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