Administrative support - Customer Service Madrid

Descripción de la oferta

Duración de la oferta: hasta el 08/10/2018.

Funciones

Do you speak English? Do you feel confortable working in a Custumer service Department?

 * Support the Annual Financial Review process for all Agents including review results, communicate with both Agents and the Global Financial Assessor and follow-up on results requirements.
 * Support Agency Risk management team in handle all financial securities' related processes including increase, renewal and release of bank guarantees, liquidations and DIP claims.
 * Build full knowledge of IATA's resolutions, cargo and PAX local criteria of AME countries and SOPs to guarantee compliance.
 * Support Agency Management processes including Financial Assessments and Financial Security review.
Prepare regular and ad-hoc reports.
 * Coordinate with several external stakeholders including banks, financial assessors, insurance companies and law firms.
 * Provide support to agents and field offices on all accreditation related matters.
 * Support the regional Risk Management team on administrative matters and any other adhoc requirements.

Requisitos

 * University degree.
 * Experience in a business support function, preferably in a multicultural/ commercial environment.

Excellent organizational and customer service skills.
 * Ability to work effectively in a dynamic, fast-paced and highly demanding environment while meeting tight deadlines.
 * Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy.

Excellent IT skills including MS office.
 * Excellent written/verbal communication skills in English.
 * Arabic, French, Portuguese, or any other regional language would be a distinct advantage.

Se ofrece

 * Salary. 1.300 €/month.
 * Contract. 6 months.
 * Schedule. M-F (9:00-18:00 h)