Admissions Advisor Management Programs Madrid (Madrid)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Become part of a young, dynamic, multicultural team taking innovative programs to a global market. This position manages the admissions process for Management Programs candidates and supports standout candidates through the application process. This role provides an excellent opportunity to discover the world of admissions at a top university and form part of the IE Admissions team.

The main tasks of this position include:

Provide outstanding customer service to prospective and current students, both in person and on the telephone.
CRM management: data entry into admissions database, tracking of application documents, enrolment documents, etc.
Primary responsibility for telephone and walk-in enquiries.
Pro-active and continuous process improvement to ensure that IE students receive the very best admissions experience.
Schedule meetings and interviews with prospective students and candidates for Director and Associate Director of Admissions.
Prepare admission files for all applicants. Communicate status of applications and transfer files to appropriate departments. Follow-up to ensure a timely and efficient admissions process. Build and maintain excellent relationship with academic program management team to ensure smooth transition from candidate to program experience.
Create reports and assist in the preparation of statistics as requested by the Director and Associate Director of Admission.
Assist in preparation of marketing materials as requested by the Director and Associate Director of Admission.
Support teammates as necessary to build team-oriented environment and contribute ideas to innovative team atmosphere, to ensure continuous improvement, excellent experience and outstanding reputation of part-time programs team.
Work diligently to build relationships and communicate efficiently with relevant departments and international offices across IE, to ensure evolution of team reputation and profile.

Requisitos

Requirements:

Bachelor’s degree
Advanced English and Spanish speaker
In possession of a valid work permit for Spain
Highly client focused
Highly proactiveExcellent communication skills
Excellent process management and continuous improvement skills
Strong team player
CRM experience preferred