Admissions Champions Madrid


  • Madrid
  • Hace 20 horas
  • 9 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

* Importan Private School.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 30/08/2018

Funciones

* We are looking for a bilingual in English professional with experience in Sales and the in Education Sector


Descripción de la oferta

Responsible for leading and managing the Customer Journey process,reflectingbestpracticeatallstages,bycontributingtotheincreaseoftheenquiriesconversion aswell asto a positiveexperienceforprospectivefamiliesinordertogrowandsustain ahealthyschoolroll.Thekeymeasurements are:

 

 * Ensure that the customer receives the optimal service experience.
 *  Contribute and ensure that the appropriate admissions processes and standards are in place.
 * Increase of enquiries conversion and overall pupil growth.
 * Provide the necessary admissions monitoring and reporting of admissions KPI´s and metrics, to allow the Head Teacher and Cognita to monitor and evaluate the school´s admissions progress.
 * Ensure the quality and integrity of the end to end admissions process.(customer data and pipeline performance). 
 * Ensure that the sequential stages defined in the Admissions process are being followed under the Cognita protocols and standards. 
 * Guarantee that the Open pipeline follow up is being accomplished in all stages by keeping regular contact with the prospective families until the end of the process. 
 * Follow the guidelines and recommendations defined in the Admissions Customer Journey manual to ensure that customers receive the optimal service experience. 
 * Take responsibility for data quality gathering and providing regular intelligence, analyses and advice on Strategy and best practice to senior management team.
 * To be responsible for the integrity of all the admissions and customer data at the school by gathering correct and complete data at all stages.
 * Moniitor the weekly progress of the school´s admissions pipeline, identifying any issues - feedback to school and monitor progress.
 * Develop and own the Open Days, leading to the generation of an increase in enquiries and recruitment.
 *  Lead the coordination and running of the Open Days.
 * Create and maintain positive working relationships with the school SLT, the Marketing Officer and all other staff in order to achieve a flow of information to gain input into admissions and secure appropriate buy-in.
 *  Create, maintain and consolidate the relationships with associations such as nurseries, social clubs, real estates, relocation agencies, etc…to build a solid brand - advocate portfolio


Perfil del candidato

* Diploma or Degree level qualification in a relevant field / ability to demonstrate relevant and successful experience in a similar setting. 

 * Pevious experience in a sales / customer service / data management position.
 * Excellent level of English.
 * Knowledge of computer software packages
 * Experience of a similar role in an independent school / university will be distinct advantage. 
 * Strong focus on sales. 
 * Strong emphasis on customer journey and conversion processes. 
 * Results oriented, with the ability to demonstrate expertise in using data. 
 * Analytical skills, ability to use multiple datasets to identify trends, provide intelligence and improve performance. 
 * Commercially astute with a very good understanding of financial metrics and forecasting. 
 * Experience of using customer systems / databases / CRM platforms at "super user" level.


Oferta de empleo

PermanentOffer

Requisitos

Estamos buscando una persona con nivel muy alto de inglés para incorporarse al Departemto de Admisiones de un importante grupo educativo.
  • Área

    Educación, formación

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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