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Agency Management - Customer Support Madrid


  • Madrid
  • Hace más de 100 días
  • 10 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Comparte:

Empresa

Page Personnel

Our client is constantly looking for talented and committed professionals to work in Madrid. Currently they are looking for native french speaker, with a high english level.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 15/03/2018

Funciones

Multinational company seeks French and English bilingual speakers, with a minimum of 3 years of relevant experience in Customer Support Services or in a Business Support Function.

 * Customer Service Tasks
 * Support the application process for all programs including managing new applications, legal changes and minor changes.
 * Agency Management process including making required changes in all associated systems.
 * Provide support to agents and field offices on all accreditation related matters
 * Support Risk Management process including irregularities, suspension, defaults, terminations, reinstatements and any related execution of consequences of non-compliances.

Requisitos

 * Excellent organizational and customer service skills.
 * Excellent written/verbal communication skills in English and French.
 * 1-3 years professional experience in a business support function, preferably in a multicultural/commercial environment.
 * Experience within the air transport or travel industry would be an advantage.
 * Excellent IT skills, particularly MS office; proficiency in Customer Relationship Management Tools are an asset; Service ethics according to IATA's corporate philosophy;
 * Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service.
 * Knowledge of other languages will be an additional asset.

Se ofrece

* Sarlary: 1,600 euros/month
 * Temporary Contract (6 months)
 * Location: Madrid
 * Timetable: M-F (9H-16h)
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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