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Agente de helpdesk con francés media jornada Santa Cruz de Tenerife


  • Santa Cruz de Tenerife
  • Hace más de 100 días
  • 3 inscritos

Jornada sin especificar - Contrato De duración determinada - Entre 6.000 y 7.000€ Brutos/anuales - Experiencia de 1 año

Cerrada Inscripción

Comparte:

Empresa

SELECCION SELECTIVA

Empresa de Trabajo Temporal y Agencia de Colocación con capital 100% español perteneciente al GRUPO FITTEST, se ha consolidado en el mercado de laboral como un referente en la búsqueda, selección y contratación de profesionales para empresas Combinando los últimos avances tecnológicos con los método
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 24/09/2017

Funciones

Job Description 
 We arerecruiting Helpdesk Agents to work in an expanding call center located in Santa Cruz de Tenerife. 
 
 Responsibilities 
 - Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. 
 - Identify, evaluate and prioritize customer problems and complaints. 
 - Analyze customer problems and formulate plans of resolution. 
 - Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. 
 - Evaluate new services, processes and technologies introduced at the helpdesk. 
 - Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements 
 - Work with departmental staff to promote, develop, and maintain strong customer service values. 
 - Escalate unresolved issues to support leads, designated (Client) service group. 
 
  Requirements 
 Mandatory languages:French nativeorbilingual+ English + Spanish 
 Basic PC Skills 
 Good communication skills 
 Availability to work in shifts: 7x24 (20 hours per week - 5 days per week) 
 Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation 
 Basic understanding of the principles, theories, and practices of group dynamics and/or team development 
 Basic Business Development:, Result focused, Initiatives and Customer-oriented 
 Experience: No specific experience is required (initial training will be provided) 
 
 Additional information:
 Fluent in other languages might be an advantage
 Previous experience as helpdesk and similar positions. 
 OTHER INFORMATION 
 - Location: Santa Cruz de Tenerife, Canary Islands/

Requisitos

Mandatory languages:French nativeorbilingual+ English + Spanish
Basic PC Skills
Good communication skills
Availability to work in shifts: 7x24 (20 hours per week - 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Result focused, Initiatives andCustomer-oriented
Experience: No specific experience is required (initial training will be provided)

OTHER INFORMATION
- Location: Santa Cruz de Tenerife, Canary Islands

Se ofrece

6+6 month contract
International environment
Trainings at the beginning
  • Área

    Internet

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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