Agente de reservas español e inglés + tercer idioma Madrid (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 04/10/2018.

Funciones

Do you speak Spanish and English, Italian, French, German...?

International hotel company is looking for French and Italian speakers in Madrid.
 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration.
 * Handle eligibility requests from Customer Services.
 * Keep records and filing up to date.
 * Implement contracts in case of new clients.
 * Manage your work, taking into account the applicable procedures and agreements.
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions.

Requisitos

We are looking for...
 * Spanish + Italian, French, English or German bilingual speaker.
 * Microsoft Office knowledge.
 * Experience in back office responsabilities.

Se ofrece

*Location. Madrid.
*Contract. Temporary + permanent (chance to grow up)
*Salary. 1450 €/month
Rotating shifts