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No se requiere experiencia
Retribución sin especificar
Comercial, ventas
Empleado
1
1
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 15/11/2019.
* Deliver excellent customer experiences in all interactions with internal and external customers. * Investigate and resolve customer issues and ensures proper settlement by considering the complexity, requirements and nature of an issue or complaint using judgment and correct application of policies and procedures. * Prepare product or service reports by collecting and analyzing customer information * Manage large amounts of incoming calls. * Identify and assess customers' needs to achieve satisfaction. * Build sustainable relationships of trust through open and interactive communication. * Provide accurate, valid and complete information by using the right methods/tools. * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. * Resolve customer complaints via phone, email, mail or social media. * Analysis, achievement and monitoring of KPIS.
* High school diploma or equivalent * Experience as a sales representative in a call cente * CAF title * Native level of german(written and spoken) * Fluent in English (written and spoken) * Tech savvy skills to learn new software/applications quickly * Ability to communicate effectively, both verbally and in writing * Ability to approach problems logically * Strong planning & Scheduling skills * Organizing and planning time spend on specific activities * Knowledge of using MS Office apps, specific Word and Excel
* Salaray. 35000 € * Permanent contract. * Schedule 9:00-18:00
International company in new technologies.
Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de Page Personnel con domicilio social en Paseo de la Castellana, 28 3ª planta 28046 MADRID, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.
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