Agente de venta con alemán Madrid

Descripción de la oferta

Duración de la oferta: hasta el 11/12/2019.

Funciones

 * Deliver excellent customer experiences in all interactions with internal and external customers.
 * Investigate and resolve customer issues and ensures proper settlement by considering the complexity, requirements and nature of an issue or complaint using judgment and correct application of policies and procedures.
 * Prepare product or service reports by collecting and analyzing customer information
 * Manage large amounts of incoming calls.
 * Identify and assess customers' needs to achieve satisfaction.
 * Build sustainable relationships of trust through open and interactive communication.
 * Provide accurate, valid and complete information by using the right methods/tools.
 * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
 * Resolve customer complaints via phone, email, mail or social media.
 * Analysis, achievement and monitoring of KPIS.

Requisitos

 * High school diploma or equivalent
 * Experience as a sales representative in a call cente
 * CAF title
 * Native level of german(written and spoken)
 * Fluent in English (written and spoken)
 * Tech savvy skills to learn new software/applications quickly
 * Ability to communicate effectively, both verbally and in writing
 * Ability to approach problems logically
 * Strong planning & Scheduling skills
 * Organizing and planning time spend on specific activities 
 * Knowledge of using MS Office apps, specific Word and Excel

Se ofrece

Salaray. 25000 €
Permanent contract.
Schedule 9:00-18:00