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Agente de Viajes Barcelona (Barcelona)
- Ref: 2510432
- Babel Profiles
- Barcelona (Barcelona)
- Hace 31 horas (Actualizada)
Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia
Proceso de selección continuo
Are you an established AMADEUS GDS expert and thrive on delivering a highly professional service willing to go the extra mile to ensure your clients experience the ideal travel? Are you ready for a new challenge in one of the fastest-growing Startups in BusinessTravel? Then this is your job! Our client is multinational start-up launched in 2015 managing private and business travel for their clients. With its free travel booking and managing platform, it became an award-winning company named as the fasted growing SaaS startup Europewide. Due to success and expansion, they are currently looking for an experienced Business Travel Consultant willing to deliver high-touch customer care to join their multinational team in the city centre of Barcelona. Main Responsibilities • Master Customer Service, having a vocationally customer-focused mindset. • Keep high satisfaction standards and exceed customer expectations as much as possible. • Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough. • Help achieve very low churn rate of existing accounts by addressing/solving problems. • Stay up-to-date with new features and product launches. • Help define and establish best practices altogether with the rest of the team. • Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth. • Suggest innovative ideas to increase sales and improve customer experience. • Adapt fast to continuous changes and contribute to making them happen in a smooth way: they are a growing start-up! What will you learn? • Become an expert on GDS for air/rail/hotel • Improving intercultural competences Our recruitment process • Step 1: Interview with our Recruiter to get to know you better and check your GDS knowledge • Step 2: Face-to-face Interview with the company’s Hiring Manager
Core Skills/experience • Proven previous deep experience using Amadeus and or Galileo platform is a must! • Availability and flexibility to work on rotating shifts according to business needs, including Bank holiday. • Good communicator: proficient communication skills in English, and ideally in 1 or 2 other EU languages. Spanish is a plus but not a must. • Proven experience going above and beyond to provide an amazing service that delights customers. • Deep experience using ticketing tools or any similar software. • You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively. • Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you. • Smart, fast learner, and resourceful. Tech savvy. • Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily. • Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven. • Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset. • Coachability: you are willing to develop yourself through listening to those around you and learning from them. • You are used and open to get and give constructive feedback. • A true owner, you feel comfortable working outside of your comfort zone if needed.
What’s on offer • Competitive compensation including equity in the company. • 24 vacation days per year and flexible working hours. • Health perks: Choose between a private health scheme or a gym allowance. • "Flexible compensation plan" to help you diversify and increase the net salary. • Free Spanish classes. • Yoga and meditation. • Possibility to choose your hardware and tools. • Free coffee and beverages, fresh fruit and other breakfast stuff.
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