American Citizen Services Assistant - Palma de Mallorca Islas Baleares
- Islas Baleares
- Inscripción cerrada
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Al menos 2 años de experiencia
Entre 21.000 y 29.000€ Brutos/anuales
Atención al cliente
Empleado
1
12
Proceso de selección continuo.
Incumbent provides full range of support duties pertaining to consular services for American citizens and U.S. Consular Agency activities. Incumbent serves as office manager, collects and deposits consular fees and provides monthly reports to the U.S. Embassy in Madrid.
Education: Secondary school. Experience: At least two years of experience in administrative work dealing with the public, working with Government agencies and regional authorities. Job Knowledge: Familiarity with Spanish society and regional governments, legal regulations and infrastructure. State Department regulations, passport and American Citizen Services administrative procedures. Must be able to know where to direct clients for answers on a wide variety of subjects, e.g. residency, education, tax matters, voting, schools, social security, passports and nationality, etc. and the ability to deal with Spanish authorities including police, hospitals, courts and government officials to help resolve problems related to U.S. interests. Language: Level 4 (fluent) of English speaking/reading/writing. Level 3 (good working knowledge) of Spanish speaking/reading/writing. This may be tested. Skills and abilities: Computer proficiency required. Must be able to use Microsoft Word, Excel and Outlook comfortably and to research the Internet. Must exercise good tact and judgement dealing with the public in general, especially people in distress. Must be able to direct people to the appropriate office for assistance, Visas, Federal Benefits Unit (FBU), or Department of Homeland Security (DHS) as needed. Must be prepared to work efficiently under pressure and in stressful situations.
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