Asistente administrativo (con certificado de discapacidad) Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 28/03/2023.

Funciones

* Manage incidents and service requests within the agreed targets
* Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access


Descripción de la oferta

* Manage incidents and service requests within the agreed targets
* Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access
management requests (Account creation, transfer, user changes, leavers…) within the agreed targets (depending
on the team they are supporting in the specific moment. They will operate in a hybrid role where it is
requested support due to the volume of the incoming demand.
* Contribute to the maintenance of the Knowledge Base by suggesting improvements & changes based on
business feedback
* Ensure the correct application of internal processes for each country and complete troubleshooting is always
documented
* Be cross-trained in other regions
* Proactively enable teamwork by collaborating and sharing information with your colleagues across GTS


Perfil del candidato

-Fluent in English and another European language;
-Knowledge of Windows 7 and 10, including networking components, services and user profiles;
-Abroad level of skills across PC hardware and software systems including: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365;
-Desirable skills in MAC OS.


Oferta de empleo

Meal voucher, monthly help for home office expenses

Requisitos

-Fluent in English and another European language;
-Knowledge of Windows 7 and 10, including networking components, services and user profiles;
-Abroad level of skills across PC hardware and software

Se ofrece

#impactopositivo