Assistant Housekeeping Manager en Lisbon (Portugal)

Descripción de la oferta

Proceso de selección continuo.

Funciones

We are looking for a Passionate Leader to join our Team as Assistant Housekeeping Manager!



What you will do



Assist in the daily supervision of the Housekeeping and Laundry teams, ensuring guest rooms, public areas, and back-of-house spaces consistently meet Four Seasons cleanliness and presentation standards

Support the Housekeeping Manager with team scheduling, recruitment, onboarding, training, performance evaluations, and disciplinary actions when required

Conduct regular inspections of guest rooms, corridors, and public areas to ensure quality, consistency, and brand standards are upheld

Oversee daily assignments to ensure productivity, quality benchmarks, and guest expectations are consistently met

Conduct daily briefing meetings to communicate key operational information, including arrivals, owner requirements, special requests, and operational challenges

Foster a positive, motivating, and inclusive work environment that encourages high performance and engagement

Address guest inquiries, requests, and complaints promptly and professionally, resolving issues with the highest level of hospitality

Ensure clear communication and follow-up on guest requests, special requirements, and operational issues

Coordinate closely with Front Office, Engineering, Valet, and off-site Laundry to ensure seamless daily operations

Maintain strong working relationships with outsourced cleaning partners, ensuring service levels, cleanliness standards, and contractual expectations are met

Uphold all health, safety, and hygiene policies, ensuring compliance with best practices and safe use of equipment and chemicals

Oversee stock control and inventory management, including linens, cleaning supplies, and equipment; ensure accurate ordering and explore new products, suppliers, and industry trends

Demonstrate visible leadership and professionalism when interacting with guests, employees, suppliers, and partners.

Requisitos

Previous experience in housekeeping supervision or a senior housekeeping role within the hospitality industry

Strong leadership skills with the ability to motivate, support, and develop a diverse team

Excellent communication and organizational skills, with a positive, approachable, and professional attitude

Proven service experience, with the ability to remain calm and effective under pressure

Strong attention to detail and well-developed problem-solving skills

Ability to multitask, prioritize workload, and adapt to changing operational demands

Demonstrated ability to work collaboratively in a team environment and build effective working relationships

Proficiency in Microsoft Office and hospitality systems such as Opera, Salesforce, or similar platforms

Fluency in spoken and written Portuguese and English

Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays

The candidate must hold the required authorization to work in an European country.

Se ofrece

Competitive compensation package

Statutory vacation allowance plus one additional day of paid leave

Outstanding training programs and career development opportunities, including enriching international taskforce opportunities

Employee travel program with complimentary stays at Four Seasons properties worldwide

Provision of employee uniforms

Complimentary meals at our much-loved Sabores Employee Restaurant

A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones

Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care

Exclusive retail, spa, and food & beverage discounts within the hotel

Access to a modern, fully equipped employee on‑site gym

Full access to the FS Benefits platform