Atención al cliente / Portugués & Inglés Madrid

Descripción de la oferta

Duración de la oferta: hasta el 14/10/2019.

Funciones

 * Deliver excellent customer experiences in all interactions with internal and external customers.
 * Investigate and resolve customer issues and ensures proper settlement by considering the complexity, requirements and nature of an issue or complaint using judgment and correct application of policies and procedures.
 * Prepare product or service reports by collecting and analyzing customer information.
 * Manage large amounts of incoming calls.
 * Identify and assess customers' needs to achieve satisfaction.
 * Build sustainable relationships of trust through open and interactive communication.
 * Provide accurate, valid and complete information by using the right methods/tools.
 * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
 * Resolve customer complaints via phone, email, mail or social media.
 * Analysis, achievement and monitoring of KPIS.

Requisitos

 - High school diploma or equivalent
 - Experience as a sales representative in a call center
 - Native level of Portuguese (written and spoken)
 - Fluent in English (written and spoken)
 - Tech savvy skills to learn new software/applications quickly
 - Ability to communicate effectively, both verbally and in writing
 - Ability to approach problems logically
 - Strong planning & Scheduling skills
 - Organizing and planning time spend on specific activities 
 - Knowledge of using MS Office apps, specific Word and Excel

Se ofrece

*Salaray. 16.732 €
*Permanent contract.
*Schedule. From 10.00 to 18.00, from 10.30 to 19.30, from 13.00 to 21.00 or from 11.00 to 20.00.