B2B Customer Care Representative w/ Native level of German Barcelona (Barcelona)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Do you have a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have a Native level of German and fluency in English, then keep on reading - we have a great job opportunity for you! 

Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs. 

As a Customer Care Representative your responsibilities include:
- Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution.
- Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs.
- Work with regional/local management and use knowledge of established Company operating procedures to make sound business decisions regarding issue resolution.
- Contributing to team efforts with all other functions in order to meet objectives
- Recommend improvements that will positively impact sales and efficiency.
- Manage customer satisfaction survey tasks and responses.

Requisitos

Key languages: 
- Native level of German
- Fluent level of English
- A fluent level of one other language is a plus

Core Skills/Experience:
- Experience in Customer Service roles, preferably by phone and business-to-business
- Excellent oral and written communication skills
- Capacity to listen actively in order to identify prioritised customer needs
- Team worker with a positive attitude that is willing to help wherever needed
- Knowledge in CRM systems is a plus

Se ofrece

What's on offer:
- Permanent contract
- Competitive salary 
- Central office in the city-center
- Restaurant tickets/Lunch vouchers
- A complete and thorough training program
- Extra holiday on Birthday

Etiquetas

• english
• german
• inside sales
• b2b
• customer care
• inbound calls
• b2b customer service
• warm leads
• inbound sales
• educating leads
• customer care agent
• customer service agent