B2B Customer Care & Sales Support w/ Native or High level of French Llanera (Asturias)

Descripción de la oferta

Duración de la oferta: hasta el 23/10/2021.

Funciones

- Support the Customer Service & Sales Support Specialist's team on their daily and administrative tasks.
- Be the client's point of contact “from order to cash” solving customer inquiries and complaints. 
- Assist customers and potential customers, distributors, and other roles associated with the business.
- Receive, process, and monitor all types of customers’ orders so commitments and deadlines are met.
- Understand customers'/ companies’ needs and advise order proposals. 
- Troubleshoot delivery, shipping, and order issues. 
- Be responsible for offer management, price calculations, and invoicing process. 
- Understand the payment collection process, apply credit/debit notes, and resolve open credit issues when needed.
- Support the sales team.

Requisitos

- Great communication skills on a high level of French and English.
- Bachelor's degree or equivalent.
- At least 1 year of experience in Customer Service, O2C, Order Management, Logistics or similar; experience working in the chemistry or pharmaceutical industry.
- Knowledge of SAP, Salesforce, or another CRM tool will be a plus.
- Proficient in Word and Excel.
- An organized person, adaptable to different situations, and able to multitask.
- An excellent team player that is able to collaborate with others.
- Strong customer-focused service mentality with high attention to detail.

Se ofrece

- Great communication skills on a high level of French and English.
- Bachelor's degree or equivalent.
- At least 1 year of experience in Customer Service, O2C, Order Management, Logistics or similar; experience working in the chemistry or pharmaceutical industry.
- Knowledge of SAP, Salesforce, or another CRM tool will be a plus.
- Proficient in Word and Excel.
- An organized person, adaptable to different situations, and able to multitask.
- An excellent team player that is able to collaborate with others.
- Strong customer-focused service mentality with high attention to detail.

Etiquetas

• ventas
• sales
• customer
• b2b
• development
• care