B2B Customer Care & Sales Support w/ Native or High level of Swedish Barcelona (Barcelona)

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B2B Customer Care & Sales Support w/ Native or High level of Swedish Barcelona (Barcelona)


  • Barcelona (Barcelona)
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  • 0 inscritos
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Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - Al menos 1 año de experiencia

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Empresa

Babel Profiles

Our client is a multinational manufacturer, marketer, and distributor of high-quality and technologically innovative products in the chemistry sector for well-recognized brands and local companies from the performance and transportation segments.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 17/07/2021

Funciones

- Be the client point of contact “from order to cash” solving customer inquiries and complaints. 
- Assist customers and potential customers, distributors, and other roles associated with the business.
- Receive, process, and monitor all types of customers’ orders so commitments and deadlines are met.
- Understand customers'/ companies’ needs and advise order proposals. 
- Troubleshoot delivery, shipping, and order issues. 
- Be responsible for offer management, price calculations, and invoicing process. 
- Understand the payment collection process, apply credit/debit notes, and resolve open credit issues when needed.
- Maintain and optimize a client portfolio.
- Support the sales team.

Requisitos

- Great communication skills on a high level of Swedish and English.
- Bachelor's degree or equivalent.
- At least 1 year of experience in Customer Service, O2C, Order Management, Logistics or similar; experience working in the chemistry or pharmaceutical industry.
- Knowledge of SAP, Salesforce or another CRM tool will be a plus.
- Proficient in Word and Excel.
- An organized person, adaptable to different situations, and able to multitask.
- An excellent team player that is able to collaborate with others.
- Strong customer-focused service mentality with high attention to detail.

Se ofrece

- 1-year contract with a 3-months training.
- Attractive salary and benefits package upon the employee, including health insurance and life insurance.
- Flexible working hours and the possibility to work partly from home after the 3-months in-presence onboarding training. 
- Professional and career growth opportunities.
- Work in a “best practice center” with an international atmosphere.

Etiquetas

  • sap
  • customer service
  • b2b
  • sales support
  • logistics
  • swedish
  • supply chain
  • salesforce
  • customer support
  • otc
  • order management
  • order to cash
  • o2c
  • aftersales
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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