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B2B Customer Care Specialist w/ Dutch + Other EU language Barcelona


  • Barcelona
  • Hace 54 días
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 27/10/2018

Funciones

Do you have a passion for providing world-class service? Are you eager to work in a dynamic, international company in Barcelona? And a native level of Dutch and a full professional level of Italian, Bulgarian, Estonian or Slovenian? Then click here!

Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.
 
Main responsibilities	
- Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution
- Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs
- Work with regional/local management and use knowledge of established Company operating procedures to make sound business decisions regarding issue resolution
- Contributing to team efforts with all other functions in order to meet objectives
- Recommend improvements that will positively impact sales and efficiency
- Manage customer satisfaction survey tasks and responses

Requisitos

Key Languages:	
- Native level of Dutch
- Full professional level of Italian, Croatian, Bulgarian, Estonian, Slovenian or Latvian
- Advanced level of English

Core skills/Experience	
- Experience in Customer Service roles, preferably by phone and business-to-business
- Excellent oral and written communication skills
- Capacity to listen actively in order to identify prioritized customer needs
- Team worker with a positive attitude that is willing to help wherever needed
- Knowledge of CRM systems is a plus

Se ofrece

What's on offer	
- Permanent contract
- Competitive salary 
- Central office in the city-center
- Restaurant tickets/Lunch vouchers
- A complete and thorough training program
- Extra holiday on Birthday

What will you learn?	
- Communicate effectively with clients
- Accurately evaluate customers' needs
- Sell and negotiate services and products
- Work within an international team

Etiquetas

  • barcelona
  • customer service
  • b2b
  • dutch
  • customer care
  • customer care specialist
  • eu language
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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