B2B Customer Care Specialist w/ Native level of Dutch Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 13/11/2019.

Funciones

Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution
Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs
Work with regional/local management and use knowledge of an established company operating procedures to make sound business decisions in problem solving
Contributing to team efforts with all other functions in order to meet objectives
Recommend improvements that will positively impact sales and efficiency
Manage customer satisfaction survey tasks and responses

Requisitos

Experience in Customer Service roles, preferably by phone and business-to-business
Excellent oral and written communication skills
Capacity to listen actively in order to identify prioritised customer needs
Team worker with a positive attitude that is willing to help wherever needed
Knowledge of CRM systems is a plus

Se ofrece

Permanent contract
Competitive salary 
Restaurant tickets/Lunch vouchers
A complete and thorough training program
Extra holiday on Birthday