B2B Customer Care Specialist w/ Native level of Estonian Barcelona

Descripción de la oferta

Proceso de selección continuo.

Funciones

Do you have a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have fluency in Estonian, then keep on reading - we have a great job opportunity for you!

Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.
 
Main responsibilities	
Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution.
Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs.
Work with regional/local management and use knowledge of established Company operating procedures to make sound business decisions regarding issue resolution.
Contributing to team efforts with all other functions in order to meet objectives
Recommend improvements that will positively impact sales and efficiency.
Manage customer satisfaction survey tasks and responses.

Requisitos

Experience in Customer Service roles, preferably by phone and business-to-business
Excellent oral and written communication skills
Capacity to listen actively in order to identify prioritised customer needs
Team worker with a positive attitude that is willing to help wherever needed
Knowledge of CRM systems is a plus

Key Languages:
A native level of Estonian
A fluent level of Bulgarian, Georgian, Greek, Latvian, Slovenian, Turkish, Lithuanian, Dutch, French, Italian or Croatian
Advanced level of English

Se ofrece

Permanent contract
Competitive salary 
Central office in the city-center
Restaurant tickets/Lunch vouchers
A complete and thorough training program
Extra holiday on Birthday

Etiquetas

• customer service
• b2b
• customer support
• customer care
• estonian