B2B Customer Care Specialist w/ Native level of Finnish Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 7 horas (Actualizada)
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Entre 19.000 y 23.000€ Brutos/anuales - No se requiere experiencia

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Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 24/04/2019

Funciones

Do you have a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have fluency in Finnish and another European langauge, then keep on reading - we have a great job opportunity for you!

Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.

Main Responsibilities

- Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution
- Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs
- Work with regional/local management and use knowledge of an established company operating procedures to make sound business decisions in problem solving
- Contributing to team efforts with all other functions in order to meet objectives
- Recommend improvements that will positively impact sales and efficiency
- Manage customer satisfaction survey tasks and responses

Requisitos

Core Skills/experience

- Experience in Customer Service roles, preferably by phone and business-to-business
- Excellent oral and written communication skills
- Capacity to listen actively in order to identify prioritised customer needs
- Team worker with a positive attitude that is willing to help wherever needed
- Knowledge of CRM systems is a plus

Se ofrece

What’s on offer

- Permanent contract
- Competitive salary 
- Restaurant tickets/Lunch vouchers
- A complete and thorough training program
- Extra holiday on Birthday

What will you learn?

- Communicate effectively with clients
- Accurately evaluate customers' needs
- Sell and negotiate services and products
- Work within an international team

Our recruitment process

Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
Step 2: Video interview with our Clients Global Recruitment Team
Step 3: Face-to-face or phone Interview with the Hiring Manager
Step 4: Phone Interview with the Country Manager(s)

Etiquetas

  • barcelona
  • english
  • customer service
  • b2b
  • other languages
  • finnish
  • spain
  • customer support
  • customer care
  • jobs in barcelona
  • multilingual
  • business to business
  • international experience
  • problem solving
  • customer care specialist
  • multinational company
  • international company
  • account helpdesk
  • finnish language
  • work in barcelona
  • work in spain
  • language skills
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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