Duración de la oferta: hasta el 13/11/2019
Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs Work with regional/local management and use knowledge of an established company operating procedures to make sound business decisions in problem solving Contributing to team efforts with all other functions in order to meet objectives Recommend improvements that will positively impact sales and efficiency Manage customer satisfaction survey tasks and responses
Experience in Customer Service roles, preferably by phone and business-to-business Excellent oral and written communication skills Capacity to listen actively in order to identify prioritised customer needs Team worker with a positive attitude that is willing to help wherever needed Knowledge of CRM systems is a plus
Permanent contract Competitive salary Restaurant tickets/Lunch vouchers A complete and thorough training program Extra holiday on Birthday
Atención al cliente
Técnicos
1
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