Bellman Trainee Barcelona (Barcelona)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service.

Essential Functions
·      Support the Guest Services team in maintaining and improving the quality of the guest experience.
·      Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff.
·      Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests.
·      Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction.
·      Assist in maintaining the cleanliness and organization of assigned work areas.
·      Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources.
·      Follow departmental policies and procedures in accordance with hotel standards.
·      Support in ensuring the lobby area remains attended and welcoming at all times.
·      Help protect guests’ belongings and hotel property by following security guidelines.
·      Assist in keeping accurate records of guest room keys issued to bell staff.
·      Participate in on-the-job learning and training sessions to understand hotel operations and service standards.
·      Respond to guest requests accurately, promptly, and courteously.
·      Observe and anticipate guests’ needs, responding proactively under supervision.
·      Help record relevant information in the daily logbook.
·      Assist in transporting guest luggage upon arrival, during room changes, and at departure.
·      Learn to correctly label, store, and retrieve luggage from the storage area.
·      Observe and assist in explaining hotel fire and safety procedures to guests.
·      Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry.
·      Remain attentive and professional at the assigned station, maintaining proper posture and presentation.
 
Other Duties:
·      Support and asisst the Front office team.
·      Foster positive working relationships with other departments.
·      Maintain and improve the quality of all public areas.

Requisitos

·      Education: Currently studying hospitality management.
·      Experience: Prior working experience in a hotel or restaurant is valuable.
·      Communication: Must be fluent in English and Spanish.
·      Skills: Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Ability to work under pressure. Good non-verbal communication skills. Initiative.
·      Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel Barcelona)