B&F Assistant Operations Manager (April) - W Barcelona Barcelona

Descripción de la oferta

Proceso de selección continuo.

Funciones

Job Description The Wet Deck Assistant Operations Manager is responsible for directly supporting the Operations Manager in the comprehensive management of the venue, providing support in the most demanding operational, administrative, and organizational areas. Their main function is to ensure the proper functioning of the venue through operational coordination, incident management, and continuous support in team supervision and administrative control. Main Responsibilities 1. Operational Support Support the supervision of the venue’s daily operations (management of supervisors and talent) . Ensure compliance with service and quality standards (support and focus on talent training oriented toward quality and service standards, and support in the internal audit system) . Provide support in the coordination of events, activations, and venue programming. Act as a key support point during peak operational demand, ensuring service quality and guest satisfaction. 2. Administrative Management Support administrative tasks and follow-up on internal processes (schedules, incident emails, warning and disciplinary letters, licenses) . Assist in expense control and proper budget allocation (support in P& L analysis, keeping venue expenses up to date, and helping manage controllables) . Oversee stock control, ordering, and material management. 3. Incident Management Manage operational incidents within the venue. Address and resolve team-related incidents (managing daily staff issues and requests) . Support the resolution of guest complaints and claims, ensuring professional responses aligned with W standards. 4. Team Support Monitor team performance together with the Operations Manager. Maintain constant communication with supervisors and talent to ensure smooth operations. Role Objective To act as the primary operational and administrative support for the Operations Manager, ensuring efficiency, control, and excellence in the guest experience within the venue. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non
- discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned
- in, up
- for
- anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, ? begin your purpose, belong to an amazing global? team, and become the best version of you.

Requisitos

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