Billing Agent with Dutch Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 2 días (Actualizada)
  • 1 inscritos

Jornada sin especificar - Contrato Indefinido - Entre 21.000 y 25.000€ Brutos/anuales - Al menos 1 año de experiencia

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Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 13/06/2019

Funciones

The successful candidate will be working within our International Financial Service Business Process Outsourcing competency center for one of our clients. The Billing Team’s agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied.

 

Key components of success will include: Achievement of monthly/quarterly targets and SLA, regular communication to Team Leader, robust escalation process, resilient under pressure and ability to quickly adapt to unforeseen work demands, committed approach to team work.

 

Specific Responsibilities:
- Ensure an effective and reliable Billing process by following-up current 
- Billing procedures on a daily basis to deliver Billing documents on time;
- Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.
- CFM activity
- Manual meter reading entry on behalf of customers/Partners
- Identifying system issues and logging Solution Manager tickets to resolve
- Ensure business targets on billing completeness, quality and timeliness are achieved.
- Driving connectivity to ensure billing quality
- Where problems cannot be personally resolved use judgment to forward issue’s as appropriate and manage their timely resolution.
- Following-up Billing KPI results and supporting any corrective actions;
- Escalate, to the next level, any unresolved billing issue’s in a timely manner.
- To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
- To ensure strict adherence to IC & Sarbox requirements

Requisitos

- University Level education (desirable)
- SAP experience. SAP/BW would be a plus.
- Order to Cash flow and VAT understanding experience.
- Fluent in English and Dutch both written and verbal.
- Demonstrate a customer focused orientation
- Results / Target driven
- Self-motivated and willing to learn new skills
- Team Player
- Adaptable to a changing environment & flexible with regard to working patterns
- Excellent communication and negotiation skills

Se ofrece

- Competitive salary and bonus scheme
- Generous relocation package
- Friendly and flexible work environment
- Flexible salary programme
- Life and accident insurance
- Annual shop allowance
- Free Spanish lessons

Etiquetas

  • accountant
  • barcelona
  • billing
  • administrative
  • dutch
  • Área

    Administración de Empresas

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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