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Billing and Dispute Management Associate - Native Level English Barcelona (Barcelona)

  • Barcelona (Barcelona)
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Finance associates of Billing and dispute Management for Order to Cash (OtC) in the multi-national Shared Services Center (SSC) will be supporting European markets, ensuring that assigned tasks in supporting the Billing and Dispute Management process are performed at expected levels in terms of quality and throughput/ productivity

*Billing and dispute Management processes include but not limited to agreement master data, account set-up, invoice generation, dunning process, and coordination with customer and other departments to resolve/escalate their disputes
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 31/08/2022


International Company SSC in Barcelona

 * Associate will support not only the region assigned, but also overall Billing and Disputes if needed
 * Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
 * Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
 * Establishes and keeps good relationship with other teams. A team player.

Billing and Dispute Management
 * Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
 * Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
 * Monitors billing transactions and sending of the invoices.
 * Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
 * Responsible of dunning process and bad debt management
 * Ensures quality customer interaction while improving the satisfaction.

 * Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

 * Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Continuous Improvement:
 * Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects

Communication and Reporting
 * Ensures clear, effective upward feedback and reporting.

 * Ensures compliance on operational accounting policies and procedures
 * Ensures the integrity of the financial accounting systems and controls under his management


 * 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
 * Open to work in international environments
 * Working knowledge of OtC processes
 * English as business language and local language to support the region
 * Excellent interpersonal skills with the ability to influence and develop relations at all levels
 * Flexibility and ownership
 * Team player in an multi cultural environment
 * High degree of orientation in customer service
 * Good negotiation skills
 * High School, Vocational Certificate, Post Secondary Diploma

Se ofrece

 * Experience in a multinational environment 
 * Competitive compensation and benefits package in Barcelona, various well-being activity options

Área - Puesto

Administración de Empresas - Técnico Administrativo
Administración de Empresas - Técnico de Facturación

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