Billing Specialist - Dutch Speaker Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 01/03/2023.

Funciones

General:
 * Associate will support not only the region assigned, but also overall Billing and Disputes if needed?
 * Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.?
 * Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant ?
 * Establishes and keeps good relationship with other teams. A team player.

Billing and Dispute Management:
 * Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality?
 * Responsible for generating accurate and timely invoices, credit notes if applicable for customers.?
 * Monitors billing transactions and sending of the invoices. ?
 * Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner?
 * Responsible of dunning process and bad debt management?
 * Ensures quality customer interaction while improving the satisfaction.

Requisitos

 * Speaks native level English and Dutch
 * 2-4 years of experience in Order to Cash, Billing and Collections or Customer service?
 * Open to work in international environments ?
 * Working knowledge of OtC processes?
 * Excellent interpersonal skills with the ability to influence and develop relations at all levels?
 * Flexibility and ownership?
 * Team player in an multi cultural environment?
 * High degree of orientation in customer service ?
 * Good negotiation skills?
 * High School, Vocational Certificate, Post Secondary Diploma
 * Knowledge of SAP hybris preferred
 * Other languages highly valued

Se ofrece

 * Experience in a very multinational environment (+40 nationalities in the SSC)
 * Competitive compensation and benefits package in Barcelona, various well-being activity options