Billing specialist English speaker Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 25/10/2022.

Funciones

Finance associates of Billing and dispute Management for Order to Cash (OtC) in the multi-national Shared Services Center (SSC) will be supporting European markets, ensuring that assigned tasks in supporting the Billing and Dispute Management process are performed at expected levels in terms of quality and throughput/productivity.


Description
 * Associate will support not only the region assigned, also overall Billing and Disputes if needed
 * Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
 * Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant. Establishes and keeps good relationship with other teams.

Billing and Dispute Management
 * Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
 * Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
 * Monitors billing transactions and sending of the invoices.
 * Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
 * Responsible of dunning process and bad debt management
 * Ensures quality customer interaction while improving the satisfaction.

Services: Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Requisitos

 * 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
 * Knowledge of Microsoft Office
 * Knowledge of SAP HYBRIS
 * Open to work in international environments
 * Working knowledge of OtC processes
 * English as business language and local language to support the region
 * Excellent interpersonal skills with the ability to influence and develop relations at all levels
 * Flexibility and ownership
 * Team player in an multi cultural environment
 * High degree of orientation in customer service
 * Good negotiation skills

Se ofrece

Private health insurance, bonus, food voucher, hybrid structure for home office and central office location.