Billing Specialist - French Market Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 15/06/2022.

Funciones

 * Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
 * Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.

General:
 * Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
 * Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
 * Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.
 * Establishes and keeps good relationship with other teams. A team player.

Collections and Accounts Receivables
 * Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
 * Performs cash application processes, AR related management on a timely and accurate manner
 * Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
 * Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
 * Ensures dispute escalations are properly handled in a customer friendly manner
 * Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.

Personnel:
 * Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

Services:
 * Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Continuous Improvement:
 * Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.

Communication and Reporting
 * Ensures clear, effective upward feedback and reporting.

Compliance:
 * Ensures compliance on operational accounting policies and procedures
 * Ensures the integrity of the financial accounting systems and controls under his management.

Requisitos

 * 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
 * Open to work in international environments
 * English and French as business language
 * Excellent interpersonal skills with the ability to influence and develop relations at all levels
 * Flexibility and ownership
 * Team player in an multi-cultural environment
 * High degree of orientation in customer service
 * Good negotiation skills
 * High School, Vocational Certificate, Post Secondary Diploma

Se ofrece

Central location, food voucher, health insurance, bonus, extra vacation days and hybrid model