Business Travel Agent (German) Málaga

Funciones

The Job.

In this role, you will be responsible to address B2B customers’ needs and facilitate the booking and re-booking process end-to-end, while ensuring an exceptional service level:

– Email, phone and chat support in German
– Deep experience from the airline industry working with any GDS
– Create long-lasting connections with customers
– Resolve problems efficiently and smoothly by applying policies and procedures
– Master Customer Service to ensure high-quality service to clients


The Offer.

– A competitive salary: 20.500 euros gross/year + 3.000 euros gross/year bonus + full-paid training period
– Medical Insurance and health perks
– Stable project with standard office hours, Monday to Friday, from 9 am to 6 pm
– Opportunity to join a booming and exciting company
– An international company with a multicultural environment (+20 nationalities)
– A fun, rewarding and open-minded team
– Trainings, self-development program and career opportunities (Continuous training with 360° training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organised by the company)
– Great company culture with lots of events all-year-around
– Start date: ASAP (27/12/2019 the latest)

Requisitos

The Profile.

– You are native German speaker with fluent level in English
– You have a Customer Service background gained in the airline industry
– You have at least 2 years of experience with a GDS is mandatory
– You have a passion for the Tourism & Travel industry
– You have knowledge about e-ticketing
– You are solution-oriented and have a pro-active attitude
– You are able to adapt yourself to a fast-paced environment and to face challenging situations
– You have excellent communication skills
– You can also work independently and take decisions

• Área

  Atención al cliente

• Categoría o nivel

  Empleados

• Nº Vacantes

  1