We are seeking to recruit Trainee Butlers to join the growing team at Iniala. Reporting to the Head Butler, the successful candidate will contribute to delivering a highly personalised, discreet, and refined guest experience throughout the entire guest journey. This role is suited to service
- oriented individuals with strong guest relations skills, a high level of professionalism, and a genuine willingness to learn and develop within a luxury hospitality environment. Duties &amp; ResponsibilitiesGreet and welcome guests in a warm, professional, and engaging manner in line with operational standards. Respond promptly, courteously, and efficiently to guest inquiries, requests, and concerns, ensuring timely resolution and follow
- up. Deliver a personalised service experience, anticipating guest needs and preferences throughout the stay. Assist during guest arrivals and departures, including offering welcome refreshments and handling guest luggage. Prepare guest room arrangements and amenities prior to arrivals, ensuring rooms meet established presentation and quality standards. Ensure in
- house guest rooms are appropriately serviced during the morning and turn
- down shifts in coordination with Housekeeping. Monitor minibar setup and ensure items are replenished, refreshed, and presented according to established standards. Organise and monitor inventory levels, reporting low stock, expiry dates, or quality concerns to the Head Butler or Butler Supervisor. Assist with in
- room dining service, including setup and service for private lunches, dinners, and canapé events. Prepare and organise all necessary equipment and items for guest excursions and off
- property activities. Maintain up
- to
- date knowledge of the hotel’s dining outlets, menus, and service offerings. Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately. Maintain detailed knowledge of guest preferences and special requests. Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements. Collaborate closely with all departments to ensure seamless operations and a consistent, high
- quality guest experience. Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism. Carries out other job
- related duties as assigned in support of hotel operations. Previous experience in a hospitality role, preferably within a luxury or high
- end establishment. A valid Food Handling Certificate is considered an asset. Excellent verbal communication skills in the English language. Knowledge of additional languages is considered an asset. Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously. Exceptional attention to detail. Maintains a positive attitude and the ability to remain composed in different situations. Demonstrated ability to work both independently and collaboratively within a team. Impeccable personal presentation and grooming standards. Strong commitment to delivering consistently high levels of guest service.