Call Center English supervisor - Financial and Banking Sector Madrid (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 26/12/2019.

Funciones

 * Design and implementation of actions before deviations and / or needs of the client.
 * Report results of the Campaign.
 * KPI`S.
 * QA and coaching
 * Administrative tasks such as holidays organization, payroll related incidences etc.
 * Preparation of reports and reporting of campaign data to the AM and / or Site Manager.
 * Support to the AM in the planning and management of the campaign.
 * Meeting with the client and report of information.
 * Lead and ensure methodology in the company's processes.
 * Collaboration with the WFM area in the development of sizing according to LOB.
 * Meetings with the team (informative, motivational or catalyzing problems / incidents).
 * Interlocution with the different.

Requisitos

 * Fluent level of English (C1)
 * Experience in oursourcing.
 * Sales oriented.
 * Experience in banking and financial sector.
 * Ability to work under presure.

Se ofrece

 * Lugar. Madrid.
 * Incorporación inmediata.
 * Salario. 30.000 €