Cantonese, Chinese, Korean, Indonesian or Japanese speaker Madrid

Descripción de la oferta

Duración de la oferta: hasta el 14/08/2018.

Funciones

Global health insurance service company is looking for Cantonese, Korean, Chinese, Indonesian or Japanese speakers.


Descripción de la oferta

Administration process

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.

 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.

 * Take full responsibility for the premium/eligibility administration

 * Handle eligibility requests from Customer Services

 * Keep records and filing up to date.

 * Implement contracts in case of new clients

 * Manage your work, taking into account the applicable procedures and agreements

 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

 * Commit yourself to high-quality administration and fast transactions

Communication process

 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.

 * Respond to questions in a qualitative way.

 * Manage all communications (letter, fax, e-mail) to clients and insurers.

 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Relations to other positions

 * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).

 * Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.

 * Contribute to maintaining a co-operative and friendly working environment.

 * Inform the Operations Manager on problems and inefficiencies.


Perfil del candidato

* Cantonese, Chinese, Indonesian or Japanese and English bilingual speaker.

 * Microsoft Office knowledge.

 * Experience in back office responsabilities.


Oferta de empleo

Location. Madrid.
Contract. Temporary/chance to grow up.
Salary. 15000 - 16000 €
Schedule. M - F (7:00 - 14:45 / 8:00 - 15:45)

Requisitos

Location. Madrid.
Contract. Temporary/chance to grow up.
Salary. 15000 - 16000 €
Schedule. M - F (7:00 - 14:45 / 8:00 - 15:45)