Car Mechanic with Italian/Polish/Bulgarian or Greek Madrid (Madrid)


  • Madrid
  •  Hace 39 horas (Actualizada)
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  • Experiencia

    No se requiere experiencia

  • Salario

    Entre 25.000 y 30.000€ Brutos/anuales

  • Área - Puesto

    Ingeniería y producción

    • Oficial Electromecánico de Automoción
  • Categoría o nivel

    Empleado

  • Vacantes

    1

  • Inscritos

    34

  • Jornada

    Completa

Descripción de la oferta

Descripción de la oferta

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Funciones

From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.
#Weconnecttalentwithopportunities
Get to know us more at www.imancorp.es!

From our office of Madrid, we are looking a Car Repair Agent level 1
Your responsibilities:
· Respond to all calls, emails, and common requests for technical 1st level support
· Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.

· Follow defined work instructions and escalation processes for all possible types of incidents.

· Track all incidents in our internal incident management system.
· Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.

· Input for FAQ and knowledge database.

· Establish good relationships with colleagues and customers in order to achieve a correct flow of information.

· Willingness to work in the office and/or remote according to business needs.

Your profile:
· Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
· Experience and know-how: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
· Languages: Italian/Bulgarian/Polish or Greek oral and written communication skills level C1 (minimum) required
and English oral and written communication skills level B2 (minimum) required.
Other additional European languages are a plus.

 Contract: Direct permanent direct contract with Bosch Service Solutions (30 days of trial period)
 Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
 Working Days: Monday - Friday
 Working model: Hybrid, following the needs of the Service
 Holidays: 32 paid days of Holidays per natural year (28 

Requisitos

A team player who is 100% service and solutions focused
· Methodical troubleshooting skills required
· Basic knowledge of IT systems would be an advantage
· Professional experience in a customer facing position would be an advantage
· Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

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IMAN TEMPORING ETT, S.L.

IMAN TEMPORING ETT, S.L.

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