Care Team. Italian, Portuguese or Russian+ English Pozuelo de Alarcón (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 13/12/2019.

Funciones

Administration process:
 - Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 - Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 - Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 - Take full responsibility for the premium/eligibility administration
 - Handle eligibility requests from Customer Services
 - Keep records and filing up to date.
 - Implement contracts in case of new clients
 - Manage your work, taking into account the applicable procedures and agreements
 - Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 - Commit yourself to high-quality administration and fast transactions.

Communication process:
 - Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 - Respond to questions in a qualitative way.
 - Manage all communications (letter, fax, e-mail) to clients and insurers.
 - Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

Bilingual Italian and English, Portuguese + English or Russian + English
Customer Service and Call Center Experience.

Se ofrece

- Perm Contract, indefinido.
- Salary: 17.500€ per anum + comission + health insurance + free transport
- Schedule: From 12:15 to 20:00
- Pozuelo de Alarcón. Madrid.